< Back to list
ACCHM2 - Wi-Fi Chime : Troubleshooting
The following are some of the most common issues and troubleshooting tips for the Wi-Fi Chimebox[(ACCHM1).]()
How to reset the Wi-Fi Chimebox?
Ensure your Chimebox is plugged in and powered ON throughout the reset process.
- Locate the reset button located at the side of the Chimebox.
- Press and hold the reset button until you hear the audio prompts.
The status indicator is not flashing blue
If you don't hear a chime or if the status indicator is not flashing blue, then your phone is not connecting to the Wi-Fi Chime's hotspot. Reboot your Wi-Fi OR reset the Chimebox.
Why isn't the Chimebox connecting to my network?
- Ensure your phone and the Chime are on a 2.4 GHz Wi-Fi connection.
- Ensure your Video Doorbell and Chime have the latest firmware version in the device settings.