Error Messages
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Error Message: Account is blacklisted
If you attempt to enter the incorrect password too many times on a Lorex by FLIR app or Client software, you will see an Account is blacklisted error message. To resolve...
Learn More >Error Message: Camera Offline
If a connected camera is showing as Offline on your NVR, it could be related to an issue with the internal settings of your NVR or a cable connection problem. Direct...
Learn More >Error Message: FLIR Cloud Client software - Offline error
FLIR Cloud Client software will take up to 60 seconds before it connects and displays as online. If after 60 seconds you are still seeing an Offline error message, there may be...
Learn More >Error Message: FLIR Cloud Client software - Older version error
If you are trying to install FLIR Cloud Client software on your computer, you may get a message that says You are currently running an older version of FLIR Cloud, please uninstall...
Learn More >Error Message: FLIR Cloud Client software - Uninstalling error
When you install FLIR Cloud Client software on your PC, FLIR PC-NVR bundled software can be selected to be installed as well. If you attempt to uninstall FLIR Cloud Client software, an...
Learn More >Error Message: FLIR FX - Failed to add camera
If you see the message Failed to add camera in the FLIR FX app, the camera is not successfully connecting to your WiFi network. This may be related to your WiFi settings,...
Learn More >Error Message: FLIR FX - Flashing green cloud
When viewing the back of your FLIR FX camera, a blinking green cloud LED () indicates that the camera is trying to establish a secure Internet connection...
Learn More >Error Message: FLIR FX - Missing microSD card
If your FLIR FX camera is reporting a missing microSD card first check that the microSD card (included) has not been removed. If the microSD card has been removed, turn the camera...
Learn More >Error Message: FLIR FX - No Internet Connection
The error message No Internet Connection will appear when the FLIR FX app does not detect an active Internet connection on your smartphone or tablet. This can occur as a result of:...
Learn More >Error Message: FLIR FX - Please call technical support to remove this camera from your account
If you see the error message Please call technical support to remove this camera from your account, there is a subscription associated with the camera you are trying to remove. Contact
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